Returns & Refunds Policy

Overview

1. Core Return & Exchange Conditions (Valid within 30 days from the date of product receipt)

1. The product must be in brand-new, unused condition with no scratches, stains, damage on the surface, no loose or deformed weaving structure, and all accessories (e.g., handles, decorative ropes, gift boxes, etc.) must be complete and undamaged;
2. To initiate a return, the buyer must provide the original order number, delivery receipt, and clear real photos of the product (including overall appearance and detailed defective parts, if any) for verification;
3. For returns/exchanges initiated due to personal reasons (e.g., size mismatch, aesthetic differences), the buyer shall bear the return shipping costs; for returns/exchanges caused by product quality issues (e.g., weaving defects, transportation damage, serious inconsistency with descriptions), the shipping costs shall be borne by us.

2. Non-Eligible Return & Exchange Scenarios

1. Customized handwoven baskets (e.g., with engravings, custom sizes, special pattern designs): As the products are personalized, returns/exchanges without quality issues are not supported;
2. Products that have been used, modified, cleaned, or damaged due to improper storage by the buyer (e.g., dropping, exposure to sunlight, contact with sharp objects);
3. Returns initiated beyond the 30-day period, or failure to provide order information, or incomplete original packaging/accessories of the product;
4. Minor flaws that do not affect use and are not quality issues (e.g., slight texture differences from handweaving, normal color variations of natural materials) – such conditions are normal for handcrafted products and do not qualify for returns/exchanges.

3. Return & Exchange Process

1. Application Submission: Within the 30-day period, contact customer service via the order page, explain the reason for return/exchange, and provide relevant documents (order number, product photos);
2. Review & Confirmation: Customer service will verify the information within 24 hours. For eligible applications, we will inform you of the return address and notes; for quality-related issues, we will confirm the product status first before arranging shipping cost responsibilities;
3. Product Return: The buyer shall ship the product back to the designated address, properly package it (original packaging is recommended) to avoid secondary damage during transportation, and retain the courier tracking number;
4. Inspection & Processing: After receiving the returned product, we will complete the inspection within 3 working days:
   • Eligible returns: Full payment will be refunded within 72 hours after confirmation (excluding the original shipping fee, except for customized products);
   • Eligible exchanges: The replacement product will be shipped out within 5-7 working days after confirmation, with shipping costs borne as agreed;
   • Ineligible returns: The application will be rejected, and the product will be shipped back to the buyer at the buyer’s expense.

4. Additional Notes

1. Handwoven baskets are crafted by hand, and natural materials (e.g., rattan, bamboo, straw) may have slight color or texture variations, which are not considered quality issues. Please be aware before placing an order;
2. If quality issues are found upon receiving the product, please contact customer service with evidence within 48 hours – delayed notification may affect the verification result;
3. Refunds will be processed via the original payment method, and the arrival time depends on the processing speed of the payment platform and bank (usually 1-7 working days).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lverduo@lverduo.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lverduo@lverduo.comWe will contact you

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Please send the product to our email and we will contact you for processing

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at

for questions related to refunds and returns.